Frequently Asked Questions

Everything you need to know about shopping with Mercy Industries.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

Mercy Industries accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your products ethically sourced?

Yes, we are committed to sustainable and ethical fashion. We partner only with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Can I track my order in real-time?

Once your order has shipped, you will receive an email containing a tracking number and a link to our tracking portal where you can monitor your package's journey.